Customer Success • Entry-Level

Who you are

You are a motivated individual eager to start your career in customer success. You possess strong communication skills and a passion for helping others succeed. You understand the importance of data integrity and are committed to supporting customers throughout their journey with Instructure. You thrive in a collaborative environment and are excited to work alongside Customer Success Managers to enhance the customer experience. You are detail-oriented and can manage multiple tasks effectively, ensuring that customer needs are met promptly. You are open to learning and growing within the company, embracing opportunities to develop your skills and knowledge in customer success.

What you'll do

As a Customer Success Associate at Instructure, you will play a crucial role in supporting the Higher Education team. You will assist Customer Success Managers in managing customer relationships and ensuring a smooth product journey for our clients. Your responsibilities will include frontline communication with customers, addressing their inquiries, and providing timely support. You will also be responsible for maintaining data integrity, ensuring that customer information is accurate and up-to-date. You will collaborate with various teams to identify customer needs and help implement solutions that enhance their experience with our products. Your role will involve tracking customer interactions and feedback, contributing to the continuous improvement of our services. You will participate in team meetings and contribute ideas to enhance customer success strategies, helping to foster a positive and productive environment.

What we offer

Instructure offers a supportive and collaborative work environment where you can grow your career in customer success. You will have the opportunity to work with a passionate team dedicated to helping customers succeed. We provide training and development opportunities to help you enhance your skills and advance your career. Our company culture emphasizes the importance of personal development and meaningful relationships, ensuring that you feel valued and supported in your role. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.