Account Executive • Mid-Level

Who you are

You have a proven track record in sales, ideally with experience in the technology or SaaS industry — you understand the nuances of selling complex solutions and can effectively communicate value to potential clients. You thrive in a collaborative environment and are eager to contribute to a team that values growth and development. You are passionate about customer service and believe in the transformative power of AI in enhancing customer experiences. You are adaptable and open to learning, always looking for ways to improve your skills and approach. You have excellent communication skills, both verbal and written, allowing you to engage effectively with clients and stakeholders. You are results-driven and motivated by achieving targets, with a strong desire to contribute to the success of your team and the company.

Desirable

Experience in a fast-growing startup environment would be a plus, as would familiarity with CRM tools and sales methodologies. A background in customer service or support can also be beneficial, as it provides insight into the needs and challenges faced by clients.

What you'll do

As an Account Executive at Intercom, you will play a crucial role in driving new business growth within the SMB segment. You will be responsible for identifying and engaging potential clients, understanding their needs, and demonstrating how Intercom's AI solutions can enhance their customer service capabilities. You will work closely with the marketing and product teams to align strategies and ensure that you are equipped with the latest information and tools to succeed. You will conduct product demonstrations and presentations, tailoring your approach to resonate with different audiences. Building and maintaining strong relationships with clients will be key, as you will act as their primary point of contact throughout the sales process. You will also be expected to track your sales activities and progress using our CRM system, ensuring that you meet or exceed your sales targets. Collaboration with your team will be essential, as you will share insights and strategies to improve overall performance and contribute to a culture of success.

What we offer

Intercom offers a dynamic work environment where you can grow your career and develop your skills. You will have access to ongoing training and development opportunities, allowing you to enhance your sales techniques and product knowledge. The company values a culture of feedback and encourages open communication, ensuring that you feel supported in your role. Additionally, you will be part of a team that is passionate about making a difference in customer service through innovative technology. Competitive compensation and benefits packages are also part of what we offer, reflecting our commitment to attracting and retaining top talent.