About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Customer Success Manager • Mid-Level
Skills & Technologies
Overview
Intercom is hiring a Customer Success Manager to help businesses realize the full value of their investment in Intercom's AI products. You'll engage with customers to drive product adoption and long-term growth. This role requires strong relationship-building skills and expertise in customer engagement methodologies.
Job Description
Who you are
You have a strong background in customer success management, ideally with experience in technology or SaaS environments. You excel at building relationships and understanding customer journeys, enabling you to guide clients through their challenges and help them achieve their goals. Your ability to communicate effectively and deliver value realization through proactive engagement is key to your success in this role.
You are familiar with methodologies that drive product adoption and solution expansion, and you have a proven track record of helping customers unlock early and sustained outcomes. Your expertise in customer engagement best practices allows you to provide tailored support that meets the unique needs of each client. You are passionate about delivering incredible customer experiences and are committed to helping businesses transform their customer service.
What you'll do
As a Customer Success Manager at Intercom, you will work closely with a diverse range of customers, guiding them through their journey with our AI Customer Service solutions. You will engage with clients to understand their specific needs and challenges, providing them with the tools and methodologies necessary to maximize their investment in our products. Your role will involve proactive outreach to ensure customers are realizing the full value of our solutions, and you will be responsible for driving product adoption and long-term growth.
You will leverage your solution expertise to help customers overcome hurdles in implementing and growing our AI products. By delivering best practices and tailored support, you will enable clients to achieve their desired outcomes and enhance their customer service capabilities. Your ability to build strong relationships will be crucial as you collaborate with customers to identify opportunities for solution expansion and continuous improvement.
What we offer
Intercom offers a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to work with cutting-edge AI technology and be part of a team that is dedicated to setting new standards in customer service. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to help businesses provide incredible customer experiences.
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