About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Overview
Intercom is seeking a Senior Machine Learning Scientist to enhance customer service experiences through AI. You'll work on developing advanced AI solutions and contribute to the company's mission of transforming customer interactions. This role requires expertise in machine learning and AI technologies.
Job Description
Who you are
You have a strong background in machine learning and AI, with experience in developing and deploying models that enhance customer service solutions. Your expertise allows you to understand complex algorithms and their applications in real-world scenarios, particularly in customer interactions. You thrive in collaborative environments and enjoy working with cross-functional teams to drive innovation and improve customer experiences. You are passionate about leveraging technology to solve challenging problems and are eager to contribute to a mission-driven company like Intercom.
Desirable
Experience with AI-driven customer service solutions or similar applications would be a plus. Familiarity with tools and frameworks used in machine learning, as well as a strong understanding of data analysis and interpretation, will help you excel in this role. A proactive approach to learning and adapting to new technologies is essential, as is the ability to communicate complex concepts to non-technical stakeholders.
What you'll do
As a Senior Machine Learning Scientist at Intercom, you will be responsible for designing and implementing machine learning models that enhance our AI customer service agent, Fin. You will collaborate closely with product managers, engineers, and designers to identify opportunities for AI integration and improvement. Your role will involve analyzing customer data to derive insights that inform model development and optimization. You will also be tasked with evaluating the performance of existing models and iterating on them to ensure they meet the evolving needs of our customers.
You will contribute to the overall strategy for AI development at Intercom, helping to shape the future of customer service technology. Your insights will guide product decisions and influence the direction of our AI initiatives. You will also mentor junior team members, sharing your knowledge and expertise to foster a culture of learning and growth within the team.
What we offer
Intercom provides a dynamic work environment where innovation is encouraged, and your contributions can make a significant impact. You will be part of a team that values collaboration and creativity, working together to push the boundaries of what is possible in customer service technology. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in Berlin, a vibrant city known for its rich technical talent and creative culture, and help us redefine customer experiences through AI.
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