About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Skills & Technologies
Overview
Intercom is hiring a Strategic Customer Success Manager to partner with complex customers and guide them through AI-driven customer service transformations. You'll work closely with C-suite leaders and support teams, leveraging your expertise in customer success. This role requires strong relationship-building skills and experience in customer service.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience working with large and complex clients. Your ability to build trusted advisor relationships with stakeholders, from C-suite executives to individual contributors, sets you apart. You understand the nuances of customer service and are passionate about helping businesses succeed through innovative solutions.
You possess strong analytical skills and can facilitate requirements gathering and process mapping effectively. Your experience in guiding customers through technology transformations, particularly in AI-driven environments, is a significant asset. You are comfortable navigating complex organizational structures and can communicate effectively at all levels.
What you'll do
As a Strategic Customer Success Manager at Intercom, you will partner with our largest customers to ensure their success with our AI Customer Service solutions. You will guide them through the implementation of our AI agent, Fin, helping them achieve measurable adoption and optimal automation rates. Your role will involve scoping projects, gathering requirements, and mapping out processes to align with customer goals.
You will work closely with customer support teams to drive engagement and ensure that they are leveraging our solutions to their fullest potential. Your insights will help shape how leading companies deploy AI to transform their support operations. You will also be responsible for tracking customer success metrics and reporting on outcomes to both internal and external stakeholders.
What we offer
At Intercom, we are committed to fostering a culture of innovation and excellence. You will have the opportunity to work with cutting-edge AI technology and be part of a team that is setting new standards in customer service. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to help businesses provide incredible customer experiences.
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