About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Skills & Technologies
Overview
Intercom is hiring a Strategic Customer Success Manager to partner with complex customers and guide them through AI-driven customer service transformations. You'll work closely with C-suite leaders and support teams, leveraging your expertise in customer success. This role requires strong relationship-building skills and experience in customer service.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in AI-driven solutions. You excel at building trusted advisor relationships with customers, from C-suite stakeholders to individual contributors, and you understand the nuances of guiding organizations through significant transformations. Your communication skills are top-notch, allowing you to facilitate requirements gathering and process mapping effectively.
You are fluent in French, which enables you to engage with a broader range of clients and stakeholders. Your ability to navigate complex customer environments and provide tailored solutions sets you apart. You thrive in collaborative settings and enjoy working with diverse teams to achieve strategic outcomes.
What you'll do
As a Strategic Customer Success Manager at Intercom, you will partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You will guide customers through their AI Agent transformation with Fin, from early project scoping and requirements gathering to measurable adoption and achieving industry-best automation rates. Your role will involve developing trusted advisor relationships, facilitating discussions with C-suite leaders, and ensuring that our customers realize the full value of their investment in our solutions.
You will be responsible for monitoring customer health and engagement, proactively identifying opportunities for improvement, and driving initiatives that enhance customer satisfaction and retention. Collaborating closely with internal teams, you will ensure that customer feedback is incorporated into product development and service enhancements. Your insights will help shape the future of our customer service offerings, making a significant impact on how businesses interact with their customers.
What we offer
Intercom offers a dynamic work environment where you can make a real difference in the customer experience landscape. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to set the new standard for customer service and help businesses deliver incredible customer experiences.
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