Product Design Director • Lead

Who you are

You have a proven track record in product design leadership, with experience in building and managing high-performing design teams. Your expertise in design principles and user experience allows you to raise the bar on craft and innovation. You thrive in ambiguous environments and can navigate complex challenges with ease, ensuring that design remains at the forefront of product development. Your passion for AI and customer service drives you to create exceptional user experiences that resonate with millions of users. You possess strong communication skills, enabling you to collaborate effectively with cross-functional teams and stakeholders.

Desirable

Experience in AI-driven products or customer service solutions is a plus. Familiarity with design tools such as Figma or Adobe XD will enhance your ability to lead design projects effectively. A background in working with agile methodologies will help you adapt to the fast-paced nature of the role.

What you'll do

As the Product Design Director at Intercom, you will lead the design team in creating world-class customer service solutions powered by AI. You will be responsible for setting the design vision and strategy, ensuring that all design work aligns with the company's mission to transform customer experiences. You will mentor and guide designers, fostering a culture of creativity and collaboration within the team. Your role will involve working closely with product managers and engineers to integrate design seamlessly into the product development process. You will also engage with customers to gather feedback and insights, using this information to inform design decisions and drive continuous improvement.

What we offer

Intercom provides a dynamic work environment where innovation and creativity are encouraged. You will have the opportunity to shape the future of customer service through your design leadership. The company values diversity and inclusion, ensuring that all team members feel valued and supported. Competitive compensation and benefits packages are offered, along with opportunities for professional growth and development. Join us in redefining how businesses communicate with their customers through cutting-edge design and AI technology.