Product Engineer • Mid-Level

Who you are

You have a strong background in product engineering, with experience in both front-end and back-end development. You understand how to apply your technical knowledge to solve real customer problems effectively. Your expertise in machine learning allows you to contribute to innovative solutions that enhance customer experiences. You thrive in multidisciplinary teams, collaborating closely with designers, product managers, researchers, and data analysts to deliver impactful results. You are comfortable facing scaling challenges and are eager to build robust platforms that meet user needs. You have a passion for creating beautiful and efficient systems, and you are always looking for ways to improve the user experience through technology.

Desirable

Experience with AI technologies and customer service applications is a plus. Familiarity with agile methodologies and a strong understanding of user-centered design principles will help you excel in this role. You are proactive in seeking out new challenges and are committed to continuous learning and improvement.

What you'll do

As a Product Engineer at Intercom, you will be responsible for developing technical plans and contributing to our technical strategy. You will work on building both back-end and front-end systems, ensuring that they are scalable and efficient. Your role will involve collaborating with various teams to design and implement features that enhance our AI customer service solutions. You will tackle exciting challenges related to building a beautiful messenger composer, rule matching, deliverability, security, app availability, and machine learning integration. You will also participate in code reviews and contribute to the overall quality of our codebase, ensuring that best practices are followed.

You will have the opportunity to mentor junior engineers and share your knowledge with the team, fostering a culture of learning and collaboration. Your contributions will directly impact the customer experience, helping businesses provide exceptional service through our AI solutions. You will be part of a dynamic environment where your ideas are valued, and you can make a real difference in how we approach customer service technology.

What we offer

Intercom provides a supportive and inclusive work environment where you can thrive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a mission-driven company that values innovation and creativity. Join us in shaping the future of customer service and making a positive impact on businesses around the world.