Engineering Manager • Senior

Who you are

You have a strong background in engineering management, with a proven track record of leading teams to deliver high-quality software solutions. Your experience includes overseeing complex projects and ensuring that engineering practices align with business goals. You are passionate about customer service and understand the importance of delivering exceptional experiences through technology.

You possess excellent communication skills, enabling you to collaborate effectively with cross-functional teams, including product management, design, and customer support. You are adept at mentoring and developing engineers, fostering a culture of continuous improvement and innovation within your team.

What you'll do

As a Senior Engineering Manager at Intercom, you will lead the Billing team, guiding engineers in the development of AI-enhanced customer service solutions. You will be responsible for setting the technical direction of the team, ensuring that projects are delivered on time and meet quality standards. You will collaborate closely with product managers to align engineering efforts with customer needs and business objectives.

You will also focus on team development, conducting regular one-on-ones and performance reviews to support your team's growth. Your leadership will be crucial in driving engineering excellence and fostering a collaborative environment where team members feel empowered to contribute their best work.

What we offer

Intercom provides a dynamic work environment where innovation is encouraged, and employees are supported in their professional development. You will have the opportunity to work with cutting-edge technology and contribute to a mission-driven company that values customer experience. We offer competitive compensation and benefits, along with a culture that prioritizes work-life balance and employee well-being.