Engineering Manager • Senior

Who you are

You have a strong background in engineering management, with a proven track record of leading teams to deliver high-quality software solutions. Your experience includes managing cross-functional teams and driving projects from conception to completion, ensuring alignment with business goals. You possess excellent communication skills, enabling you to effectively collaborate with stakeholders and team members alike. You are passionate about fostering a positive team culture and mentoring engineers to help them grow in their careers.

You understand the importance of customer experience and are excited about leveraging AI technologies to enhance service delivery. Your leadership style is inclusive, and you thrive in environments where innovation and creativity are encouraged. You have a strategic mindset, allowing you to balance short-term project needs with long-term vision.

What you'll do

As the Senior Engineering Manager for the Billing team at Intercom, you will lead a talented group of engineers focused on developing and enhancing our AI customer service solutions. You will be responsible for setting the technical direction of the team, ensuring that projects are delivered on time and meet quality standards. You will collaborate closely with product managers and designers to define project scopes and objectives, translating business requirements into actionable engineering tasks.

You will implement best practices in software development, including code reviews, testing, and deployment processes, to ensure the reliability and scalability of our systems. Your role will also involve mentoring and coaching team members, helping them to develop their skills and advance their careers. You will foster a culture of continuous improvement, encouraging your team to innovate and experiment with new technologies and methodologies.

What we offer

At Intercom, we offer a dynamic work environment where you can make a significant impact on customer service experiences for businesses worldwide. You will have the opportunity to work with cutting-edge AI technologies and contribute to a mission-driven company that values innovation and customer satisfaction. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the organization.