Senior Product Manager • Senior

Who you are

You have a strong background in product management with a focus on web experiences — your expertise allows you to effectively communicate narratives that resonate with users and stakeholders alike. You thrive in collaborative environments, working closely with product marketing, designers, engineers, and brand teams to drive projects forward. Your decision-making skills are sharp, ensuring that every launch meets high standards for design, clarity, and craft. You are a doer, taking initiative to push projects from concept to execution while maintaining a keen eye on the details that matter most.

Your experience includes a solid understanding of customer service technologies, particularly in AI applications — you are familiar with how these technologies can transform customer interactions and enhance overall satisfaction. You possess excellent communication skills, enabling you to articulate complex ideas clearly and persuasively to diverse audiences. You are comfortable navigating the intersection of technology and user experience, ensuring that the products you manage not only meet business goals but also delight users.

Desirable

Experience in product marketing or a related field is a plus — you understand how to craft compelling narratives that drive user engagement and adoption. Familiarity with AI customer service solutions will set you apart, as you will be working with cutting-edge technologies that redefine customer experiences. A passion for storytelling through digital experiences will help you excel in this role, as you will be responsible for showcasing Intercom's innovative products.

What you'll do

As a Senior Product Manager on the Web team, you will be responsible for bringing the story of Intercom's AI agent, Fin, and the Customer Service Suite to life through exceptional web experiences. Your role will involve collaborating with various teams to ensure that the web presence effectively communicates the brand's vision and product offerings. You will lead projects that showcase the capabilities of Fin, ensuring that potential customers understand the value it brings to their businesses.

You will work closely with product marketing to align messaging and ensure that all web content reflects Intercom's mission and values. Your ability to make crisp decisions will be crucial as you navigate the complexities of product launches, ensuring that each initiative meets the high standards set by the company. You will also engage in user research to gather insights that inform product development and marketing strategies, helping to shape the future of AI customer service.

What we offer

Intercom provides a dynamic work environment where innovation is encouraged and valued. You will have the opportunity to work with a talented team dedicated to transforming customer service through AI technology. The company fosters a culture of collaboration and continuous improvement, ensuring that every team member has the resources and support needed to succeed. You will be part of a mission-driven organization that is setting new standards in customer service, making a real impact on businesses worldwide.