About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Overview
Intercom is seeking a Senior Product Manager to lead the development of their AI Customer Service solutions. You'll be responsible for enhancing customer experiences through innovative product strategies. This role requires significant experience in product management.
Job Description
Who you are
You have a strong background in product management, ideally with 5+ years of experience in leading product initiatives that drive customer engagement and satisfaction. You understand the nuances of AI technologies and how they can be leveraged to enhance customer service solutions. Your experience includes collaborating with cross-functional teams to define product roadmaps and deliver impactful features. You are data-driven and can analyze user feedback to inform product decisions, ensuring that the solutions you develop meet the needs of both the business and its customers. You thrive in a fast-paced environment and are excited about the opportunity to shape the future of customer service at Intercom.
Desirable
Experience in AI or customer service technology is a plus, as is familiarity with agile methodologies and product development frameworks. You have a knack for identifying market trends and translating them into actionable product strategies. Your communication skills are top-notch, allowing you to effectively convey ideas and collaborate with diverse teams.
What you'll do
As a Senior Product Manager at Intercom, you will take ownership of the product strategy for our AI Customer Service solutions. You will work closely with engineering, design, and marketing teams to develop and launch features that enhance customer experiences. Your role will involve conducting user research to gather insights and validate product concepts, as well as defining success metrics to measure the impact of your initiatives. You will lead product discovery sessions and prioritize features based on customer feedback and business goals. Additionally, you will collaborate with stakeholders to ensure alignment on product vision and strategy, and you will be responsible for communicating updates and progress to the broader organization.
What we offer
Intercom offers a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a talented team dedicated to transforming customer service through AI technology. We provide competitive compensation and benefits, as well as opportunities for professional growth and development. Join us in Berlin, a city known for its vibrant tech scene and rich cultural landscape, and be part of a mission-driven company that values creativity and collaboration.
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