About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Solutions Operations Manager • Mid-Level
Overview
Intercom is seeking a Solutions Operations Manager to support their Scaled Customer Experience organization. You'll work closely with leadership to provide data-driven insights and strategies that enhance customer experiences. This role requires strong analytical skills and experience in operations management.
Job Description
Who you are
You have a strong background in operations management, ideally with experience in customer experience or revenue operations. You are analytical and data-driven, capable of bringing clarity and structure to complex processes. Your ability to collaborate with cross-functional teams will be essential in this role, as you will work closely with leadership to drive strategic initiatives. You understand the importance of customer experience and are passionate about improving it through effective operational strategies. You have a proven track record of supporting teams in achieving their goals and driving predictable revenue growth. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining focus on key objectives.
What you'll do
In this role, you will serve as a strategic partner to the Scaled Customer Experience leadership team, providing insights and recommendations based on data analysis. You will help shape the operational processes that support customer success, education, and digital engagement initiatives. Your responsibilities will include analyzing performance metrics, identifying areas for improvement, and implementing strategies to enhance operational efficiency. You will collaborate with various teams to ensure alignment on goals and objectives, facilitating communication and fostering a culture of continuous improvement. You will also be involved in planning and executing projects that drive customer satisfaction and engagement, ensuring that the organization meets its targets effectively.
What we offer
Intercom offers a dynamic work environment where you can make a significant impact on customer experiences. You will have the opportunity to work with a talented team dedicated to pushing boundaries and delivering exceptional value. The company values innovation and encourages employees to bring their ideas to the table. You will receive competitive compensation and benefits, along with opportunities for professional growth and development within the organization.
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