About InterSystems
Empowering healthcare with high-performance data solutions
Key Highlights
- Headquartered in Cambridge, MA, with a global presence
- Over 1,000 enterprise customers, including NHS and VA
- Privately held since 1978 with 1,000-5,000 employees
- Flagship product: InterSystems IRIS for data management
InterSystems, headquartered in Cambridge, Massachusetts, specializes in high-performance database management and healthcare information systems. Their flagship product, InterSystems IRIS, supports rapid application development and integration, serving over 1,000 customers globally, including major h...
🎁 Benefits
Employees enjoy competitive salaries, comprehensive health benefits, generous PTO policies, and opportunities for remote work. InterSystems also offer...
🌟 Culture
InterSystems fosters a culture of innovation and collaboration, emphasizing a strong engineering focus. The company values integrity and customer succ...
Site Reliability Engineer • Lead
InterSystems • Dublin - Remote
Skills & Technologies
Overview
InterSystems is seeking a Major Incident Lead to oversee high-severity incidents in their Managed Services team. You'll focus on service reliability and effective communication during incidents. This role requires experience in incident management and coordination across technical teams.
Job Description
Who you are
You have extensive experience in incident management, particularly in high-severity situations, where you've acted as the Incident Commander to ensure rapid service restoration and effective communication with stakeholders. Your ability to coordinate across various teams, including SRE, engineering, and support, is crucial for maintaining service reliability in a mission-critical environment.
You understand the importance of service level indicators and objectives, prioritizing customer impact reduction during live incidents over root cause analysis. Your leadership in post-incident reviews has led to measurable improvements in operational reliability, demonstrating your commitment to turning failures into learning opportunities.
What you'll do
In this role, you will lead the end-to-end management of P1 and P2 major incidents affecting InterSystems' managed services customers. You will serve as the single point of coordination for these incidents, ensuring timely and accurate communications to customers, partners, and internal teams. Your responsibilities will include managing executive-level updates during prolonged or high-risk incidents and leading post-incident reviews to analyze root causes and implement improvements.
You will work closely with various teams to ensure that incidents are handled efficiently, maintaining customer trust and platform resilience. Your role is critical in a 24x7 operational environment, where you will drive operational excellence and uphold the highest standards of service reliability.
What we offer
InterSystems provides a supportive environment where you can thrive in your role as Major Incident Lead. You will have the opportunity to work with a dedicated team focused on delivering exceptional service to customers worldwide. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
Join us in our mission to unlock the power of data and enhance service reliability across our platforms. We offer competitive compensation and a culture that prioritizes professional growth and development.
Interested in this role?
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