Manager • Lead

Who you are

You have a proven track record in managing teams and driving customer satisfaction in a technical environment — your experience in customer support or operations has equipped you with the skills to lead effectively. You possess strong technical knowledge in C#, ASP.NET, and SQL, allowing you to understand the intricacies of the solutions your team supports. Your leadership style fosters collaboration and inclusiveness, ensuring that your team feels empowered and motivated to achieve their goals. You are adept at developing strategies that align with business objectives, and you thrive in environments that require both technical expertise and strong interpersonal skills.

Desirable

Experience in cloud-based solutions or procurement systems is a plus, as it will help you understand the unique challenges faced by your team. Familiarity with service level agreements (SLAs) and quality assurance processes will enhance your ability to drive performance and customer satisfaction. You are comfortable working in a hybrid environment, balancing remote and on-site responsibilities effectively.

What you'll do

As the RUN Manager at Ivalua, you will be responsible for leading a team dedicated to customer support post-implementation of Ivalua solutions. You will develop and execute strategies that ensure quality and SLA goals are met, acting as the first point of contact for clients and partners. Your role will involve analyzing customer feedback and performance metrics to identify areas for improvement and implementing solutions that enhance customer satisfaction. You will collaborate closely with cross-functional teams to ensure that customer needs are met and that your team is equipped with the necessary resources and training.

You will also be responsible for mentoring and developing your team members, fostering a culture of continuous improvement and professional growth. Regularly reviewing team performance and providing constructive feedback will be key to your success in this role. You will engage with clients to understand their needs and expectations, ensuring that Ivalua's solutions are effectively utilized to drive their business objectives.

What we offer

Ivalua offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a diverse team of professionals who are passionate about digital transformation and supply chain sustainability. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in making a meaningful impact on our clients and the industry as a whole.