It Support • Mid-Level

Who you are

You have a solid understanding of IT processes and monitoring tools, which allows you to effectively bridge the gap between technical teams and customer needs. Your experience in customer support or IT roles has equipped you with the skills to handle various technical challenges and ensure customer satisfaction. You thrive in collaborative environments and enjoy working with diverse teams to achieve common goals.

You are adaptable and open to learning new technologies and processes, which is essential in a rapidly evolving field like IT support. Your communication skills enable you to convey technical information clearly to non-technical stakeholders, ensuring that everyone is on the same page. You are proactive in identifying issues and finding solutions that enhance the customer experience.

What you'll do

As a RUN IT Engineer at Ivalua, you will be responsible for understanding and utilizing various IT processes and monitoring tools to support our customers effectively. You will collaborate with different teams within the RUN department to identify their needs and ensure that our IT solutions align with customer expectations. Your role will involve acting as a liaison between the RUN department and IT, facilitating communication and problem-solving to enhance customer satisfaction.

You will also be involved in monitoring system performance and troubleshooting issues as they arise, ensuring that our procurement solutions operate smoothly for our clients. Your contributions will help maintain the high standards of service that Ivalua is known for, and you will play a key role in the ongoing growth and success of our RUN department.

What we offer

At Ivalua, we foster a culture of inclusiveness and innovation, providing a productive and enjoyable work environment. You will have the opportunity to work with a team of experts in the field, gaining valuable experience and insights into cloud-based procurement solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in our mission to revolutionize supply chain sustainability and resiliency through digital transformation.