About JFrog
The software supply chain platform for seamless updates
Key Highlights
- Headquartered in Sunnyvale, CA with 1001+ employees
- $226.5 million raised in Series C funding
- Serves thousands of clients including Dell, Netflix, and Facebook
- Focus on automating DevOps and DevSecOps with REST APIs
JFrog, headquartered in Sunnyvale, CA, is a leading software supply chain platform that automates the release of software updates. Founded in 2008, JFrog has raised $226.5 million in funding and serves thousands of clients, including Dell, Netflix, and Facebook. With a focus on DevOps and DevSecOps,...
🎁 Benefits
JFrog offers an Employee Stock Purchase Plan, comprehensive medical, dental, and vision coverage, a robust retirement plan, wellness programs, and gen...
🌟 Culture
JFrog fosters a culture centered on automation and security, emphasizing the importance of continuous software updates. The company prioritizes collab...
Skills & Technologies
Overview
JFrog is seeking a Customer Success Knowledge Manager to transform content presentation for customers and enhance knowledge-sharing practices. You'll work with tools like Contentful and Salesforce Knowledge to drive engagement and effectiveness.
Job Description
Who you are
You have a strong background in managing knowledge and content, ideally with experience in customer success organizations. Your ability to design effective content navigation experiences sets you apart, and you understand the importance of fostering a culture of knowledge-sharing and transparency within teams. You are skilled in working with content delivery platforms and authoring tools, such as Contentful and Salesforce Knowledge, which will help you streamline processes and improve user engagement. Your experience in training materials development in DevOps or SaaS environments is a significant advantage, as it aligns with JFrog's mission to innovate in the software delivery space.
What you'll do
As a Customer Success Knowledge Manager at JFrog, you will lead the transformation of how content is presented to customers, implementing innovative solutions in our Help Center. You will manage and direct the creation of professional and creative content, ensuring it meets the needs of our users. Collaborating with researchers, you will measure content effectiveness, set targets, and revise content as necessary to enhance user engagement. You will work closely with developers to automate publication and validation processes, making it easier for customers to access the information they need. Engaging with JFrog customers will be crucial, as you will seek to understand their usage of JFrog content and identify areas for improvement. Building relationships across the organization will be key to fostering a collaborative environment that supports knowledge-sharing and contribution.
What we offer
At JFrog, you will be part of a dynamic team that values innovation and collaboration. We offer a unique work environment where your contributions can significantly impact our customers' success. You will have opportunities for professional growth and development, as we encourage you to take on new challenges and expand your skill set. Our commitment to self-service and customer success means you will play a vital role in shaping the future of our content strategy. Join us in our mission to reinvent DevOps and help the world's greatest companies innovate.
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