Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or account management, ideally within the education sector. You empathize with teachers and understand their challenges, which allows you to provide tailored support and solutions. Your product acumen enables you to effectively communicate the value of Kiddom's platform, ensuring that educators can maximize their use of the tools available. You are a proactive problem solver who thrives in collaborative environments, working closely with internal teams to drive customer satisfaction. You are passionate about education and committed to promoting equity in learning experiences. You possess excellent communication skills, both verbal and written, which help you build strong relationships with teachers and school administrators.

What you'll do

As a Customer Success Manager at Kiddom, you will be the backbone of the team, driving the success of teachers using our platform. You will lead the onboarding process for new users, ensuring they are equipped with the knowledge and resources needed to effectively utilize Kiddom's features. You will conduct regular check-ins with educators to assess their satisfaction and gather feedback, using this information to inform product improvements and enhancements. Collaborating with internal teams, you will develop training materials and resources that empower teachers to make the most of their experience. You will analyze usage data to identify trends and opportunities for deeper engagement, proactively reaching out to users who may need additional support. Your role will also involve advocating for customer needs within the organization, ensuring that their voices are heard in product development discussions. You will contribute to a culture of continuous improvement, sharing insights and best practices with your colleagues to enhance the overall customer experience.

What we offer

At Kiddom, we offer a supportive and collaborative work environment where your contributions will directly impact the educational landscape. You will have the opportunity to work with a passionate team dedicated to promoting student equity and growth. We provide ongoing professional development opportunities to help you grow in your role and advance your career. Our commitment to work-life balance ensures that you can thrive both personally and professionally. Join us in our mission to transform education and make a meaningful difference in the lives of teachers and students.