About Nintex
The intelligent process automation platform for businesses
Key Highlights
- Over 10,000 customers including Amazon, Microsoft, and LinkedIn
- Headquartered in Bellevue, WA with 1001+ employees
- $135 million raised in Series B funding
- Launch of Nintex Apps for low-code application development
Nintex, headquartered in Bellevue, WA, is a leader in intelligent process automation, serving over 10,000 organizations globally, including Amazon, Microsoft, and LinkedIn. The company recently launched Nintex Apps, a low-code platform that enables rapid development of custom applications, further e...
π Benefits
Nintex offers competitive equity options, flexible time off policies, comprehensive healthcare coverage, and a focus on mental wellness through variou...
π Culture
Nintex fosters a culture centered on process intelligence and automation, emphasizing innovation and efficiency. The company supports remote work and ...
Overview
Nintex is hiring a Customer Success Manager to drive product adoption and maximize customer value. You'll manage customer health and engagement while collaborating cross-functionally to ensure successful execution of success plans. This role requires strong interpersonal skills and a focus on customer satisfaction.
Job Description
Who you are
You have a strong background in customer success or account management, with a proven track record of driving product adoption and maximizing customer value. Your ability to foster relationships and engage with customers regularly is key to your success. You understand the importance of actionable insights and telemetry data in informing retention and growth strategies.
You excel in territory and account planning, co-creating success plans that align with customer goals and lifecycle maturity. Your experience in delivering telemetry-driven insights on adoption and usage helps inform strategies that enhance customer satisfaction and retention. You are adept at maintaining continuous engagement through feedback loops and sentiment tracking, ensuring that customer milestones are aligned with their expectations.
What you'll do
As a Customer Success Manager at Nintex, you will be responsible for onboarding and enabling customers, creating tailored onboarding plans, and leading training sessions to facilitate early adoption. You will conduct key check-ins to ensure progress and alignment, addressing any issues that arise promptly. Your role will involve surfacing blockers and collecting feedback to drive resolution, acting as the voice of the customer within the organization.
You will collaborate cross-functionally with various teams to ensure the smooth execution of success plans, leveraging your insights to inform product development and enhancements. Your contributions will directly impact customer satisfaction and retention, making you a vital part of the Nintex team.
What we offer
At Nintex, you will be part of a diverse global team that values collaboration and innovation. We provide multiple tools for learning and growth, along with an incredible global community. Our commitment to equity ensures that we prioritize inclusivity in our hiring practices. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual.
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