About JumpCloud

Secure access for a remote-first world

🏢 Tech👥 501-1000 employees📅 Founded 2013📍 Louisville, CO💰 $381.7m⭐ 3.4

B2BSecurityEnterpriseInternal toolsSaaSCloud Computing

Key Highlights

Headquartered in Louisville, CO with 501-1000 employees
Raised $381.7 million in Series F funding
Over 4,000 enterprise customers including Okta and Slack
Offers customizable subscription packages for clients

JumpCloud, headquartered in Louisville, CO, is a leading provider of a cloud-native directory platform that enables secure access to IT resources from any device. With over 4,000 customers, including companies like Okta and Slack, JumpCloud has raised $381.7 million in funding through six rounds, cu...

🎁 Benefits

JumpCloud offers a comprehensive benefits package including a 401k plan with matching contributions, flexible paid time off, parental leave, and healt...

🌟 Culture

JumpCloud fosters a culture that embraces remote work and flexibility, aligning with the growing trend of a 'work anywhere' model. The company priorit...

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Technical Support Engineer • Mid-Level

JumpCloud • Mexico City - Remote

Posted 3 months ago🏠 Remote Mid-Level Technical Support Engineer 📍 Mexico City

Apply Now →

Skills & Technologies

Windows Apple Linux Android

Job Description

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Role:

As a Technical Support Engineer - Tier 2 and Partner Support you will be responsible for providing world-class dedicated technical support to JumpCloud’s largest partners and customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud’s various support channels. This position will resolve high priority and mission critical customer issues in a fast-paced environment. As a Technical Support Engineer- Tier 2 you will help provide mentoring and training to Tier 1 Engineers, apply your deep technical knowledge to resolve customer issues, and regularly interface across Support and Engineering to ensure the timely resolution of defects.

This role is both technical and relationship based. A successful support engineer will need to develop a familiarity of their customer’s environment and build a rapport with their technical staff and leadership. This role’s core hours will be 7am to 4pm MST but some flexibility with hours will be necessary from time to time to support some of your customer’s initiatives.

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