Technical Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success, ideally with experience in a technical role where you've engaged with customers to drive product adoption and resolve technical issues. Your ability to communicate complex technical concepts clearly makes you a trusted advisor for mid-market clients. You thrive in a collaborative environment, working closely with sales, support, and engineering teams to ensure customer satisfaction and success. You understand the importance of customer health and are proactive in addressing any challenges that arise during the customer lifecycle.

What you'll do

In this role, you will be the primary point of contact for customers' technical needs, guiding them through onboarding and ensuring they maximize the value of JumpCloud's platform. You will engage with customers to understand their unique requirements and provide tailored solutions to enhance their experience. Collaborating with internal teams, you will address technical issues promptly and effectively, ensuring that customers receive the support they need. Your role will involve analyzing customer feedback and usage data to identify opportunities for improvement and drive product adoption.

What we offer

JumpCloud offers a fully remote work environment, allowing you to work from anywhere while being part of a dynamic team. We provide opportunities for professional growth and development, ensuring you have the resources needed to succeed in your role. Our culture emphasizes collaboration and innovation, and we encourage you to bring your ideas to the table. Join us in simplifying IT for organizations around the world and making a meaningful impact on customer success.