About JustAnswer
Get expert answers to your questions, fast!
Key Highlights
- Headquartered in San Francisco, California
- Serves millions of customers annually
- Over $100 million raised in funding
- Employs between 251 and 1,000 people
JustAnswer is a platform that connects users with verified experts across various fields, including veterinary, legal, and automotive advice. Headquartered in San Francisco, California, JustAnswer serves millions of customers annually, providing quick and reliable answers to their questions. The com...
🎁 Benefits
JustAnswer offers competitive salaries, equity options, flexible remote work policies, and generous paid time off (PTO) to support work-life balance....
🌟 Culture
JustAnswer fosters a customer-centric culture focused on delivering accurate and timely information, emphasizing the importance of expert knowledge an...
Business Operations • Mid-Level
JustAnswer • Ukraine - Remote
Skills & Technologies
Overview
JustAnswer is hiring a CRM Business Systems Analyst to enhance customer communication through data-driven CRM capabilities. You'll work with marketing automation platforms and collaborate with various stakeholders. This role requires experience in CRM management and data analysis.
Job Description
Who you are
You have a strong background in business systems analysis, particularly in CRM environments — you've successfully managed CRM platforms and understand the intricacies of customer engagement strategies. Your experience includes collaborating with cross-functional teams, ensuring that marketing, product, and engineering align on CRM initiatives. You are data-driven, using analytics to inform decisions and improve customer interactions. You possess excellent communication skills, allowing you to translate complex technical requirements into actionable insights for stakeholders. You are innovative and adaptable, always looking for ways to enhance processes and drive efficiency. You thrive in a collaborative environment, working closely with various departments to achieve common goals.
What you'll do
In this role, you will take ownership of the Touchpoint marketing automation platform, acting as the primary business owner. You will partner with stakeholders to define CRM strategies and prioritize initiatives that enhance customer messaging experiences across email and SMS. Your responsibilities will include balancing day-to-day operational needs with the long-term evolution of the platform, focusing on AI-driven personalization and experimentation. You will analyze data to inform your decisions, ensuring that the CRM capabilities are scalable and effective. You will also be involved in defining requirements and managing the implementation of new features that align with business objectives.
What we offer
JustAnswer provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with advanced AI technologies and contribute to a platform that connects millions of customers with licensed professionals. We offer competitive compensation and the flexibility of remote work, allowing you to balance your professional and personal life effectively. Join us in making a significant impact in the professional services industry, where your contributions will help shape the future of customer engagement.
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