Crm Manager • Mid-Level

Who you are

You have a strong background in CRM systems, ideally with experience in Salesforce or similar platforms. You understand the importance of user engagement and have a proven track record of driving adoption and optimization of CRM functionalities. Your ability to work collaboratively with clients and internal teams is essential, as you will lead onboarding and configuration sessions to customize workflows and reporting dashboards. You are detail-oriented and have a knack for problem-solving, ensuring that the solutions you deliver align with best practices and meet the specific needs of dealer partners.

Desirable

Experience in the automotive industry is a plus, as is familiarity with big data and machine learning technologies. You are comfortable working in a fast-paced environment and can adapt to changing client needs. Your communication skills are top-notch, allowing you to effectively convey complex information to diverse stakeholders. You are passionate about technology and its potential to transform the automotive retail ecosystem.

What you'll do

In this role, you will lead the implementation of Tekion's CRM solutions, working closely with dealer partners to ensure successful onboarding and configuration. You will customize CRM workflows, lead stages, campaigns, and reporting dashboards to align with the unique needs of each client. Your responsibilities will include conducting training sessions to drive user engagement and adoption, as well as providing ongoing support to ensure clients achieve measurable business outcomes. You will collaborate with internal teams to identify best practices and continuously improve the CRM functionalities offered to clients.

You will also analyze client feedback and performance metrics to refine CRM strategies and enhance user experiences. Your role will involve staying updated on industry trends and emerging technologies to ensure that Tekion remains at the forefront of innovation in the automotive retail space. You will be a key player in driving the success of our CRM initiatives, contributing to the overall mission of positively disrupting the automotive industry.

What we offer

At Tekion, you will be part of a dynamic team that is committed to transforming the automotive retail ecosystem. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a collaborative environment where your contributions are valued, and you will have the chance to make a significant impact on the industry. Join us in our mission to create the best automotive retail experiences ever.