Operations Manager • Mid-Level

Who you are

You are a fast learner with a keen interest in eCommerce operations. You thrive in collaborative environments and enjoy working closely with teams across Marketing, Digital Product, and Analytics to drive impactful initiatives. Your ability to analyze customer insights and market data allows you to contribute effectively to the growth of the e-commerce store. You take pride in delivering a differentiated digital customer experience that aligns with KiwiCo's mission-driven brand.

You possess strong organizational skills and can manage multiple projects simultaneously. Your attention to detail ensures that all aspects of the e-commerce operations run smoothly. You are adaptable and open to feedback, always looking for ways to improve processes and enhance the customer journey. Your passion for creativity and learning makes you an ideal fit for a company that values innovation and engagement.

What you'll do

In this role, you will support new initiatives for KiwiCo's e-commerce store, leveraging customer insights and market data to inform your strategies. You will collaborate with various teams to ideate and execute projects that enhance the digital customer experience. Your responsibilities will include analyzing business performance metrics, identifying opportunities for improvement, and implementing solutions that align with the company's goals.

You will work closely with the Marketing team to ensure that campaigns are effectively integrated with the e-commerce platform. Additionally, you will partner with the Digital Product team to enhance the online storefront and content platform, ensuring a seamless experience for customers. Your role will have a significant impact on the business, as you will be at the forefront of initiatives that drive customer engagement and satisfaction.

What we offer

KiwiCo offers a dynamic work environment where creativity and innovation are encouraged. You will have the opportunity to work in a hybrid setting, balancing in-office collaboration with remote work flexibility. The company values its employees and fosters a culture of growth and development, providing resources and support for your professional journey. Join us in making a difference in the lives of children and families through engaging and educational products.