About Klaviyo
The CRM platform for growth-focused B2C brands
Key Highlights
- Over 100,000 customers including Uncommon Goods & Chubbies
- $1B+ raised in funding with a $9.5B valuation
- Headquartered in Boston, MA with 1001+ employees
- Integrates marketing automation, analytics, and customer service
Klaviyo, headquartered in Boston, MA, is a leading CRM platform specifically designed for B2C brands. With over 100,000 customers, including notable names like Uncommon Goods and Chubbies, Klaviyo integrates marketing automation, analytics, and customer service into a single solution. The company ha...
🎁 Benefits
Klaviyo offers a comprehensive benefits package including private medical insurance, an employee stock purchase plan, company equity, generous parenta...
🌟 Culture
Klaviyo fosters a data-driven culture that emphasizes the integration of analytics and messaging to empower eCommerce brands. The company values innov...
Skills & Technologies
Overview
Klaviyo is seeking a Lead Analytics Engineer to manage advanced analytics and automation initiatives. You'll work with AI and data analytics to develop customer intelligence systems. This role requires strong experience in data modeling and analytics.
Job Description
Who you are
You have a strong background in advanced analytics and automation, with at least 5 years of experience in data analytics and data modeling. You are skilled in Python and SQL, and you understand how to leverage AI to drive insights and automation in customer success strategies. You thrive in collaborative environments, working closely with product, operations, and data teams to build scalable solutions that enhance customer experiences. You are a strategic thinker who can architect and operationalize complex analytics projects from start to finish, ensuring that insights translate into actionable workflows.
Desirable
Experience with AI tooling and automation frameworks is a plus, as is familiarity with customer success metrics and analytics. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on delivering high-quality results. You have a passion for data and a desire to empower teams through insights and automation.
What you'll do
In this role, you will own the development of customer success intelligence systems, focusing on advanced analytics and insights. You will design production-grade data models and analytics pipelines that support strategic decision-making across the organization. Your responsibilities will include building and maintaining customer cohorting systems, analyzing health and success signals, and identifying churn and expansion drivers. You will champion AI-powered workflows that enhance operational efficiency and drive customer engagement.
You will collaborate with cross-functional teams to ensure that analytics projects align with business objectives and deliver measurable impact. You will lead initiatives to automate reporting and insights generation, enabling teams to make data-driven decisions quickly. As a senior technical contributor, you will mentor junior team members and share your expertise in analytics and automation best practices.
What we offer
Klaviyo offers a supportive and inclusive work environment where diverse backgrounds and perspectives are valued. You will have the opportunity to work on impactful projects that empower creators and enhance customer experiences. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to help businesses succeed through data-driven insights and automation.
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