About Klaviyo
The CRM platform for growth-focused B2C brands
Key Highlights
- Over 100,000 customers including Uncommon Goods & Chubbies
- $1B+ raised in funding with a $9.5B valuation
- Headquartered in Boston, MA with 1001+ employees
- Integrates marketing automation, analytics, and customer service
Klaviyo, headquartered in Boston, MA, is a leading CRM platform specifically designed for B2C brands. With over 100,000 customers, including notable names like Uncommon Goods and Chubbies, Klaviyo integrates marketing automation, analytics, and customer service into a single solution. The company ha...
🎁 Benefits
Klaviyo offers a comprehensive benefits package including private medical insurance, an employee stock purchase plan, company equity, generous parenta...
🌟 Culture
Klaviyo fosters a data-driven culture that emphasizes the integration of analytics and messaging to empower eCommerce brands. The company values innov...
Overview
Klaviyo is seeking a Senior Manager of Customer Success Operations to enhance their digital-first engagement model. You'll collaborate with various teams to operationalize tools and processes that drive customer success. This role requires a systems-minded approach and a focus on customer experience.
Job Description
Who you are
You have a strong background in customer success operations, ideally with 5+ years of experience in a similar role. You are systems-minded and customer-obsessed, thriving at the intersection of technology, data, and customer experience. You understand how to translate strategic goals into actionable execution plans, ensuring that customer needs are met effectively. You possess excellent communication skills, enabling you to partner closely with cross-functional teams including Product, Customer Education, and Marketing. You are adept at using data to drive decisions and improve customer engagement and adoption.
Desirable
Experience with lifecycle automation and AI-powered engagement strategies is a plus. Familiarity with operationalizing tools and processes that enhance customer learning and growth will set you apart. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer success.
What you'll do
In this role, you will lead the operational engine behind Klaviyo's digital and hybrid engagement models. You will work closely with the Digital and At Scale Customer Success teams to implement system changes that enhance customer experiences. Your responsibilities will include driving lifecycle automation initiatives and enabling customer education and adoption strategies. You will collaborate with various teams to ensure that the tools and processes in place are effective and scalable. You will also analyze customer data to identify trends and areas for improvement, translating insights into actionable strategies that enhance customer satisfaction and retention.
What we offer
Klaviyo offers a supportive and inclusive work environment where diverse backgrounds and experiences are valued. You will have the opportunity to shape how tens of thousands of customers experience our platform. We encourage you to apply even if your experience doesn't match every requirement, as we believe in empowering creators to own their own destiny. Competitive compensation and benefits are part of our commitment to our employees, ensuring that you feel valued and supported in your role.
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