About Klaviyo
The CRM platform for growth-focused B2C brands
Key Highlights
- Over 100,000 customers including Uncommon Goods & Chubbies
- $1B+ raised in funding with a $9.5B valuation
- Headquartered in Boston, MA with 1001+ employees
- Integrates marketing automation, analytics, and customer service
Klaviyo, headquartered in Boston, MA, is a leading CRM platform specifically designed for B2C brands. With over 100,000 customers, including notable names like Uncommon Goods and Chubbies, Klaviyo integrates marketing automation, analytics, and customer service into a single solution. The company ha...
🎁 Benefits
Klaviyo offers a comprehensive benefits package including private medical insurance, an employee stock purchase plan, company equity, generous parenta...
🌟 Culture
Klaviyo fosters a data-driven culture that emphasizes the integration of analytics and messaging to empower eCommerce brands. The company values innov...
Overview
Klaviyo is hiring a Product Expert to provide exceptional customer support and product knowledge. You'll assist customers through various communication channels, ensuring their success with the Klaviyo platform.
Job Description
Who you are
You are someone who values diverse backgrounds and experiences, understanding that each individual brings unique perspectives to the workplace. You thrive in challenging situations and are passionate about helping customers succeed. Your communication skills are top-notch, allowing you to connect with both technical and non-technical users effectively. You have a knack for finding creative solutions to unique problems, ensuring that customer issues are resolved efficiently. You are eager to develop an in-depth knowledge of the Klaviyo platform, which will empower you to provide high-quality support. You believe in the importance of delivering exceptional assistance and consistently meeting customer expectations.
What you'll do
As a Product Expert at Klaviyo, you will play a critical role in the success of our customers. You will develop a deep understanding of the Klaviyo platform and provide high-quality product support through email, chat, and phone. Your responsibilities will include communicating thoughtfully to answer customer questions and resolve issues effectively. You will partner with customers to help them scale their businesses using our software, ensuring they receive the best support possible. Your role will involve not only addressing immediate concerns but also anticipating customer needs and providing proactive solutions. You will be an integral part of our mission to empower creators and help them own their destiny.
What we offer
At Klaviyo, we offer a supportive and inclusive work environment where everyone is encouraged to grow and succeed. We believe in the importance of work-life balance and provide flexible working arrangements. Our team is dedicated to fostering a culture of collaboration and innovation, where your contributions will make a real impact. We are committed to your professional development and will provide you with the resources and training needed to excel in your role. Join us and be part of a company that values your unique background and perspective.
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