Engineering Manager • Senior

Who you are

You have extensive experience in engineering leadership, particularly in AI and machine learning, with a proven track record of building and scaling complex systems. You understand the nuances of conversational AI and have a passion for creating products that enhance customer engagement. Your background includes hands-on experience with AI technologies, allowing you to guide your team effectively while remaining technically engaged. You are adept at setting a technical vision and driving architectural decisions that align with business goals. You thrive in collaborative environments and are skilled at mentoring and developing talent within your team. You appreciate diverse perspectives and understand the importance of fostering an inclusive workplace where everyone can contribute their unique insights.

Desirable

Experience with large-scale AI systems and a strong understanding of the latest advancements in the AI ecosystem would be beneficial. Familiarity with customer engagement strategies and the ability to translate technical concepts into business value are also highly valued. You are someone who enjoys staying ahead of industry trends and is eager to innovate in the AI space.

What you'll do

In this role, you will lead the team responsible for developing Customer Agent, a cutting-edge conversational AI platform. You will define the technical direction and ensure that the system evolves into a highly extensible and reliable platform. Your responsibilities will include driving foundational architectural decisions, managing team dynamics, and fostering a culture of innovation and excellence. You will collaborate closely with cross-functional teams to align product development with customer needs and business objectives. As a senior leader, you will also be responsible for mentoring team members, helping them grow their skills and careers. You will keep pace with rapid advances in the AI ecosystem, ensuring that your team remains at the forefront of technology. Your leadership will be crucial in shaping the future of customer engagement at Klaviyo.

What we offer

Klaviyo offers a dynamic work environment where you can make a significant impact on the future of AI-powered customer engagement. You will have the opportunity to work with a talented team of engineers and contribute to a product that is central to our vision. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Our culture promotes collaboration, innovation, and continuous learning, providing you with the resources and support you need to succeed in your role.