Operations Manager • Senior

Who you are

You are an experienced technology executive with a proven track record in leading General & Administrative systems. With over 10 years in technology leadership roles, you have a deep understanding of enterprise applications and their strategic importance to corporate functions. You excel in aligning technology strategies with business objectives, ensuring that systems are not only efficient but also scalable and compliant. Your leadership style fosters collaboration and innovation, empowering your team to achieve their best work.

You possess strong communication skills, allowing you to effectively engage with C-suite executives and other stakeholders. You are adept at translating complex technical concepts into actionable strategies that resonate with non-technical audiences. Your experience in managing cross-functional teams has equipped you with the ability to navigate organizational dynamics and drive alignment across various departments.

You are passionate about leveraging technology to enhance operational efficiency and improve organizational performance. You understand the critical role that technology plays in supporting finance, people, and legal functions, and you are committed to building systems that are secure, automated, and auditable. You thrive in environments that value diverse perspectives and encourage continuous learning and growth.

Desirable

Experience in a high-growth technology company is a plus, as is familiarity with cloud-based solutions and enterprise resource planning (ERP) systems. A background in finance or legal technology would also be beneficial, as it would enhance your ability to understand the unique challenges faced by these functions.

What you'll do

As the Senior Director of G&A Systems at Klaviyo, you will define and own the technology vision and roadmap for all General & Administrative functions. You will work closely with the CFO, Chief People Officer, and General Counsel to ensure that technology strategies align with their strategic objectives and the company's financial plan. Your role will involve guiding platform decisions, optimizing processes, and driving automation at scale.

You will lead a team of technology leaders, fostering a culture of collaboration and innovation. Your leadership will be instrumental in building a world-class, globally scalable, and compliant technology foundation that supports Klaviyo's continued growth. You will be responsible for orchestrating the efforts of your team to ensure that corporate operations are efficient, automated, auditable, and secure.

In this role, you will also engage with various stakeholders to gather requirements and feedback, ensuring that the technology solutions you implement meet the needs of the organization. You will monitor industry trends and emerging technologies to identify opportunities for improvement and innovation within the G&A functions.

What we offer

Klaviyo offers a dynamic work environment where you can make a significant impact on the company's growth and success. You will have the opportunity to work with a talented team of professionals who are passionate about technology and its potential to transform business operations. We value diversity and encourage applicants from all backgrounds to apply, even if they do not meet every requirement listed in the job description. Join us in empowering creators to own their own destiny.