About KnowBe4
Empowering organizations to outsmart cyber threats
Key Highlights
- Over 45,000 customers including Netflix and Siemens
- $300 million raised in funding
- Valued at $1.3 billion
- Headquartered in Clearwater, Florida
KnowBe4, headquartered in Clearwater, Florida, is a leading provider of Security Awareness Training, helping organizations combat social engineering, spear phishing, and ransomware attacks. With over 45,000 customers, including major brands like Netflix and Siemens, KnowBe4 has raised $300 million i...
🎁 Benefits
KnowBe4 offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from ongoin...
🌟 Culture
KnowBe4 fosters a culture of security awareness and continuous improvement, emphasizing the importance of cybersecurity education. The company values ...
Overview
KnowBe4 is hiring a Customer Success Intern fluent in Mandarin to support their cybersecurity initiatives. You'll engage with customers to enhance their security culture and assist in various operational tasks. This role is ideal for those looking to start their career in customer success within a dynamic tech environment.
Job Description
Who you are
You are a motivated individual eager to kickstart your career in customer success. As a fluent Mandarin speaker, you possess strong communication skills that enable you to engage effectively with diverse clients. You thrive in a collaborative environment and are excited about the opportunity to learn from experienced professionals in the cybersecurity field. Your passion for technology and customer service drives you to help organizations strengthen their security culture. You are adaptable and ready to take on challenges in a fast-paced setting, contributing positively to the team dynamics.
What you'll do
In this role, you will assist the Customer Success team in various tasks aimed at enhancing client satisfaction and retention. You will engage with customers to understand their needs and provide support in utilizing KnowBe4's platform effectively. You will participate in onboarding sessions, helping clients navigate the tools and resources available to them. Additionally, you will gather feedback from customers to help improve our services and contribute to the development of training materials. You will also have the opportunity to collaborate with other departments, gaining insights into how different teams work together to achieve common goals. Your contributions will play a vital role in ensuring that our clients feel valued and supported throughout their journey with KnowBe4.
What we offer
KnowBe4 provides a welcoming workplace culture that encourages personal and professional growth. As an intern, you will have access to mentorship from experienced professionals who are dedicated to helping you succeed. You will gain hands-on experience in customer success within a leading cybersecurity company, enhancing your skills and knowledge in the industry. Our team values radical transparency and extreme ownership, creating an environment where you can thrive. We also offer engaging team activities and a supportive atmosphere that makes every day enjoyable. Join us and be part of a company that is redefining security awareness training while making a positive impact on organizations worldwide.
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