About Known
Data-driven marketing solutions for impactful results
Key Highlights
- Headquartered in New York City with a global client base
- Serves major brands like Unilever and Coca-Cola
- Employs between 251 and 1,000 professionals
- Over 20 years of expertise in market research and data science
Known is a data-driven marketing firm headquartered in New York City, leveraging over 20 years of expertise in market research and data science. Their advanced solutions cater to notable clients such as Unilever and Coca-Cola, focusing on optimizing marketing strategies through analytics. Known has ...
🎁 Benefits
Known offers competitive salaries, equity options, a generous PTO policy, and flexible remote work arrangements to support work-life balance....
🌟 Culture
Known fosters a culture centered around data-driven decision-making and continuous improvement, encouraging employees to leverage analytics for impact...
Overview
Known is seeking a Vice President of Client Experience to lead their customer success initiatives. You'll work closely with clients to enhance their experience and drive innovative marketing solutions. This role requires extensive experience in client relations and strategic leadership.
Job Description
Who you are
You have a proven track record in client experience and customer success, ideally with over 10 years of experience in a leadership role. Your background includes working in a fast-paced marketing environment where you have successfully managed client relationships and driven satisfaction metrics. You are a strategic thinker who understands the intersection of creativity and data, and you are passionate about enhancing the client journey through innovative solutions. You possess excellent communication skills, enabling you to articulate complex ideas clearly and effectively to both clients and internal teams. You thrive in collaborative settings and enjoy mentoring team members to achieve their professional goals. You are adaptable and can navigate the challenges of a dynamic industry, always seeking to improve processes and outcomes for clients.
Desirable
Experience in a full-service agency or a similar environment is a plus. Familiarity with data-driven marketing strategies and the ability to leverage analytics to inform decision-making will set you apart. A background in creative industries, such as advertising or media, will also be beneficial.
What you'll do
As the Vice President of Client Experience, you will be responsible for overseeing the client success team and ensuring that our clients receive exceptional service and support. You will develop and implement strategies to enhance client engagement and satisfaction, working closely with cross-functional teams to deliver innovative marketing solutions. Your role will involve analyzing client feedback and performance metrics to identify areas for improvement and drive initiatives that enhance the overall client experience. You will serve as a key point of contact for major clients, building strong relationships and understanding their needs to provide tailored solutions. Additionally, you will mentor and lead your team, fostering a culture of excellence and continuous improvement. You will collaborate with the leadership team to align client experience strategies with the company's overall goals and objectives, ensuring that we remain at the forefront of the industry.
What we offer
At Known, we offer a competitive salary range of $190K-$220K, along with a comprehensive benefits package that includes health insurance, retirement plans, and opportunities for professional development. You will be part of a dynamic team that values creativity, collaboration, and innovation. Our culture encourages curiosity and knowledge-sharing, allowing you to grow both personally and professionally. Join us in our mission to redefine marketing through the power of creativity and data-driven insights.
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