About AvePoint
Empowering organizations to manage Microsoft 365 data securely
Key Highlights
- Over 16,000 customers including the UN and U.S. Department of Defense
- Headquartered in Jersey City, New Jersey
- Raised over $200 million in funding
- Approximately 1,300 employees worldwide
AvePoint is the largest independent software vendor of SaaS solutions for Microsoft 365, specializing in data migration, management, and protection. Headquartered in Jersey City, New Jersey, AvePoint serves over 16,000 customers globally, including organizations like the United Nations and the U.S. ...
🎁 Benefits
AvePoint offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and a comprehensive health benefits package....
🌟 Culture
AvePoint fosters a culture of innovation and collaboration, emphasizing a strong commitment to customer success and employee well-being. The company v...
Support Engineer • Entry-Level
Skills & Technologies
Overview
AvePoint is hiring a Support Engineer to provide Level 1 and Level 2 support to clients. You'll work closely with the R&D team to troubleshoot and resolve issues, requiring strong communication skills and a willingness to learn new technologies.
Job Description
Who you are
You are a bright and friendly individual with excellent communication skills and a willingness to learn and apply new technology. You have a track record of providing great customer service and are eager to work in a variety of challenging IT environments to quickly build up your IT and communication skills.
You have experience in providing Level 1 and Level 2 support, and you are comfortable troubleshooting and resolving technical issues. Your ability to communicate efficiently with both customers and internal teams is a key strength, and you are committed to ensuring customer satisfaction in project support and maintenance.
What you'll do
As a Support Engineer, you will serve as the primary contact for project-specific customer inquiries and issues, taking ownership to bring resolution. You will ensure that customer satisfaction is maintained by committing to service level agreements (SLAs) for response and resolution. Your role will involve collecting information and performing deep-dive analysis, diagnosis, and troubleshooting of reported issues.
You will work closely with the R&D team by conducting preliminary investigations, replicating reported issues, and communicating your findings to support software engineers and quality assurance engineers to facilitate bug fixing. You will manage the status of issues raised and ensure they are resolved effectively and in a timely manner.
Continually evaluating existing processes to streamline and enhance customer support activities will be part of your responsibilities. You will also manage and keep track of change requests, bug fixes status, and system updates deployments, ensuring that all customer interactions are handled with professionalism and efficiency.
What we offer
At AvePoint, you will have the opportunity to grow your skills in a supportive environment. We encourage you to apply even if your experience doesn't match every requirement. Join us and be part of a team that values collaboration and innovation in the IT support space.
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