Account Manager • Entry-Level

Who you are

You are a motivated individual eager to grow within the logistics industry. You possess strong communication skills and a customer-oriented mindset, ready to engage with major corporate clients and ensure their needs are met. You are adaptable and willing to learn the intricacies of Lalamove's operations to provide exceptional service. You understand the importance of operational excellence and are committed to supporting the team in delivering seamless delivery experiences. You are looking for an opportunity to develop your career in account management and contribute to the growth of Lalamove in Japan.

What you'll do

As an Account Manager at Lalamove, you will begin your journey by supporting major corporate clients through operational tasks. You will monitor delivery statuses and ensure smooth operations from order to completion. Your role will involve responding promptly to customer inquiries regarding daily deliveries, ensuring that clients receive the support they need. In the mid-term, you will assist in creating delivery reports and supporting regular meetings with senior account managers, helping to resolve any issues that arise during the delivery process. Your long-term goal will be to manage a diverse portfolio of clients, driving upsell opportunities and retention strategies based on insights gained from your operational experience. You will contribute to market improvements by proposing service enhancements tailored to the Japanese market based on your firsthand knowledge.

What we offer

Lalamove offers a dynamic work environment where you can grow your skills and advance your career in account management. You will be part of a global unicorn company that is redefining logistics through technology. We provide opportunities for professional development and encourage you to take initiative in your role. Join us in our mission to revitalize communities through fast and affordable delivery services.