Customer Operations • Senior

Who you are

You have a strong background in operations management, ideally within the logistics or delivery industry. Your experience includes working directly with drivers and customers, ensuring smooth operations and high satisfaction levels. You understand the importance of community engagement and are passionate about empowering local businesses and delivery partners.

You possess excellent communication skills, allowing you to effectively collaborate with various stakeholders, including drivers, customers, and internal teams. Your problem-solving abilities enable you to tackle challenges head-on, ensuring that operations run efficiently and effectively.

What you'll do

As a Senior Driver Operations Associate at Lalamove, you will play a crucial role in optimizing our logistics operations. You will be responsible for managing relationships with our driver partners, ensuring they have the support and resources needed to succeed. Your role will involve analyzing operational data to identify areas for improvement and implementing strategies to enhance service delivery.

You will collaborate closely with the technology team to ensure that our platform meets the needs of both drivers and customers. Your insights will help shape product features that improve the overall user experience. Additionally, you will be involved in training and onboarding new drivers, ensuring they are well-equipped to provide excellent service.

What we offer

At Lalamove, we offer a dynamic work environment where you can make a real impact in the logistics industry. You will be part of a passionate team that values community and strives for excellence. We provide opportunities for professional growth and development, allowing you to advance your career while contributing to our mission of making city life easier through efficient delivery solutions.