Project Manager • Mid-Level

Who you are

You have a strong background in project management and operational excellence, with experience in improving processes and driving efficiency. You are skilled at collaborating with diverse teams and stakeholders to achieve common goals. Your analytical mindset allows you to identify areas for improvement and implement effective solutions. You thrive in a fast-paced environment and are dedicated to enhancing customer experiences through innovative approaches.

Desirable

Experience in the travel or hospitality industry is a plus, as is familiarity with automation tools and methodologies. You are comfortable working with data and technology, and you have a passion for continuous improvement. Strong communication skills are essential, as you will be interacting with various teams and partners.

What you'll do

In this role, you will support the Customer Experience Group by managing projects focused on operational excellence and automation. You will work closely with project managers, process owners, and analysts to enhance the quality and efficiency of customer support processes. Your responsibilities will include identifying process inefficiencies, proposing solutions, and collaborating with stakeholders to implement changes. You will also track project progress and report on outcomes to ensure alignment with organizational goals.

What we offer

Agoda offers a dynamic work environment where you can grow your career in the travel industry. You will have the opportunity to work with a diverse team of professionals dedicated to improving customer experiences. The company provides relocation support for candidates moving to Bangkok, ensuring a smooth transition to your new role. You will also benefit from a culture that values innovation and collaboration, allowing you to make a meaningful impact in your position.