Customer Support • Entry-Level

Who you are

You are someone who is empathetic and enjoys helping others, especially those who are experiencing financial difficulties. You have strong communication skills and can effectively interact with customers to understand their needs and provide appropriate solutions. You are detail-oriented and can manage multiple cases while ensuring that each customer feels valued and supported. You thrive in a fast-paced environment and are eager to learn about the financial services industry. You are a team player who enjoys collaborating with colleagues to find the best solutions for customers.

What you'll do

As a Financial Support Agent at Lendable, you will be responsible for assisting customers who are struggling to make their contractual payments. You will interact with customers to understand their financial situations and provide guidance on available options. Your role will involve assessing customer needs, offering solutions, and ensuring that they feel supported throughout the process. You will work closely with other team members to share insights and improve the overall customer experience. Additionally, you will contribute to the development of best practices for customer interactions and help enhance the support processes.

What we offer

At Lendable, we are committed to creating an inclusive and supportive work environment. We offer competitive compensation and benefits, including private health insurance. Our office features a fully stocked kitchen to ensure that you have everything you need to stay energized throughout the day. We value the well-being of our employees and provide opportunities for professional growth within the company. Join us in our mission to build the best technology for helping people get credit and save money.