Customer Support • Entry-Level

Who you are

You are a strategic and resourceful individual with a strong desire to make an impact in the healthcare technology space. You possess excellent communication skills, both written and verbal, and have a knack for maintaining composure while troubleshooting and problem-solving. Your experience with ticketing systems like Jira and Zendesk will help you excel in this role. You are motivated by the opportunity to shape not just the 'how' of customer support but also the 'why' and 'where next' for the company.

What you'll do

As a Support Agent at Mandolin, you will be the first point of contact for customers with software-related questions. Your primary responsibility will be to provide outstanding support through fast and high-quality ticket resolution, enhancing the overall experience with our platform. You will triage and escalate bugs, product gaps, and feature requests to the engineering team, ensuring that customer feedback is effectively communicated. Working cross-functionally with teams in Product, Engineering, Operations, and Client Success, you will identify patterns in support tickets and share insights that contribute to improving product quality. Your role will be pivotal in building internal standard operating procedures and external customer communications, directly impacting the future of Mandolin.

What we offer

At Mandolin, you will have the opportunity to work in a fast-growing company that is at the forefront of healthcare technology. We offer a collaborative work environment where your contributions will be valued and recognized. You will be part of a team that is dedicated to making groundbreaking treatments accessible to patients faster. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.