About Lendable
Profitable Fintech Unicorn - Lending Made Easy
Key Highlights
- Headquartered in London, UK with 201-500 employees
- $290.4 million raised from institutional investors
- Streamlines loan applications, reducing fund transfers to minutes
- Launched two new products in the US market
Lendable is a profitable fintech unicorn headquartered in London, UK, specializing in consumer lending. With $290.4 million raised from institutional investors, Lendable streamlines the loan application process, reducing fund transfers from days to minutes. The company has launched two new products ...
🎁 Benefits
Lendable offers comprehensive private health insurance, including dental and optometry, along with best-in-class compensation packages that include eq...
🌟 Culture
Lendable's culture is centered around customer service excellence and financial strength, allowing it to compete effectively against banks and other l...
Overview
Lendable is hiring a Customer Operations Executive to manage customer queries related to loans and credit cards. You'll work in Chatham, UK, contributing to the customer service department's mission to enhance the customer journey.
Job Description
Who you are
You have a strong background in customer service, ideally within the fintech sector, and are passionate about helping customers navigate their financial journeys. You thrive in a fast-paced environment and are comfortable making decisions that impact customer satisfaction. Your communication skills are top-notch, allowing you to effectively address customer queries and concerns. You are detail-oriented and have a knack for problem-solving, ensuring that customer issues are resolved efficiently and effectively.
What you'll do
In this role, you will be responsible for managing customer interactions from the application stage through to the end of their journey with Lendable. You will work closely with customers to address their queries regarding loans, credit cards, and motor finance, ensuring they receive timely and accurate information. You will collaborate with various teams to improve the customer experience and contribute to the overall success of the customer service department. Your role will involve taking ownership of customer issues and driving solutions that enhance customer satisfaction and loyalty.
What we offer
At Lendable, we provide a supportive work environment where you can grow your skills and make a real impact. We offer competitive compensation and benefits, including private health insurance and a fully stocked kitchen for your convenience. Join us in our mission to revolutionize the fintech industry and help customers achieve their financial goals.
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