About LendingTree
Your one-stop shop for loan comparison
Key Highlights
- Publicly traded since 2010 on NASDAQ: TREE
- Served over 50 million customers since inception
- Offers personal loans, mortgages, and credit cards
- Raised over $300 million in funding
LendingTree, headquartered in Charlotte, North Carolina, is a leading online marketplace for loans, connecting consumers with multiple lenders to facilitate comparison shopping. With over 50 million customers served, LendingTree offers a range of financial products including personal loans, mortgage...
π Benefits
Employees enjoy competitive salaries, stock options, generous PTO policies, and a flexible remote work policy. Additionally, LendingTree provides a we...
π Culture
LendingTree fosters a customer-centric culture with a strong focus on transparency and innovation in the fintech space. The company values data-driven...
Customer Success Manager β’ Mid-Level
LendingTree β’ Seattle - On-Site
Overview
LendingTree is hiring a Manager of Client Services to oversee recruiting, training, and performance management of employees. You'll implement customer service standards and resolve issues to improve service quality. This role requires strong leadership and communication skills.
Job Description
Who you are
You have a strong background in managing teams and are skilled in recruiting, selecting, and training employees. You understand the importance of effective communication and are adept at setting clear job expectations for your team. You are experienced in planning, monitoring, and appraising job contributions, ensuring that your team meets productivity and quality standards.
You are proactive in identifying customer service trends and implementing changes to improve service quality. You have a knack for analyzing service metrics and using data to drive decisions. You are comfortable addressing disciplinary and performance issues according to company policy, ensuring that your team operates smoothly and effectively.
What you'll do
In this role, you will be responsible for preparing and completing action plans that align with company goals. You will implement production, productivity, quality, and customer service standards, and resolve any problems that arise. You will monitor and analyze results to ensure that your team is meeting expectations and continuously improving.
You will communicate effectively with your team, providing ample notice of upcoming promotions and changes that affect daily operations. You will also present new ideas to address inefficiencies and opportunities for growth, supported by data and evidence. Your leadership will be crucial in fostering a positive and productive work environment.
What we offer
At LendingTree, we value our employees and are committed to creating an inclusive environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a difference in the lives of our customers and in the community.
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