About StackAdapt
The programmatic platform for smarter advertising
Key Highlights
- Headquartered in Toronto, ON with 1,000+ employees
- $304.3 million raised in Series B funding
- Specializes in native, display, video, and audio ads
- Partners with Acxiom and Bombora for audience targeting
StackAdapt is a leading multichannel advertising platform headquartered in the Yonge-Bay Corridor of Toronto, ON. With over 1,000 employees, StackAdapt specializes in programmatic advertising solutions, including native, display, video, connected TV, and audio ads. The company has raised $304.3 mill...
🎁 Benefits
StackAdapt offers a comprehensive benefits package that includes a Work From Home Budget, health/dental/vision benefits, and a Lifestyle Spending Acco...
🌟 Culture
StackAdapt fosters a data-driven culture that prioritizes real-time audience targeting and strategic partnerships to enhance its product offerings. Th...
Customer Success Manager • Lead
StackAdapt • London - Remote
Overview
StackAdapt is hiring a Manager of Client Services to lead a team of Account Managers focused on driving account retention and delivering exceptional customer service. This role is based in London and emphasizes building strong relationships with key customers.
Job Description
Who you are
You have a proven track record in client services or account management, ideally within a technology or marketing environment. Your experience includes leading teams and driving customer success initiatives that enhance account retention and growth. You excel in building relationships with clients, understanding their needs, and delivering tailored solutions that meet their objectives. You are a strategic thinker who can identify growth opportunities and implement effective strategies to capitalize on them. Your leadership style fosters a culture of excellence and collaboration within your team, ensuring that everyone is aligned with the company's goals. You are comfortable working in a remote-first environment and are adept at managing teams across different locations.
What you'll do
As the Manager of Client Services at StackAdapt, you will lead a high-performing team of Account Managers, focusing on driving account retention and uncovering growth opportunities. You will oversee major client initiatives, ensuring that your team delivers industry-leading customer service and builds strong relationships with key customers. You will collaborate closely with the Director of Client Services to develop and implement strategies that enhance client satisfaction and loyalty. Your role will involve mentoring and developing your team, fostering a culture of commercial excellence, and ensuring that your team is equipped to meet the evolving needs of clients. You will also be responsible for analyzing client feedback and performance metrics to continuously improve service delivery and drive measurable results.
What we offer
StackAdapt offers a dynamic work environment where innovation and creativity are encouraged. As a remote-first company, we provide flexibility in how you work while ensuring that you have the support and resources needed to succeed. You will have the opportunity to work with some of the most forward-thinking marketers in the industry, contributing to high-impact campaigns across various marketing channels. We prioritize professional development and offer opportunities for growth within the organization. Join us in shaping the future of marketing technology and making a significant impact on our clients' success.
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