Support Engineer • Entry-Level

Who you are

You have a strong passion for customer service and technical support, with a desire to help clients navigate and utilize Litify's innovative legal technology solutions. You are eager to learn and fully understand the suite of products offered by Litify, as well as the native functionalities of Salesforce. Your ability to troubleshoot and resolve issues efficiently will be key to your success in this role. You thrive in a collaborative environment and are excited to be part of a team that is dedicated to providing exceptional support to clients. You are adaptable and open to feedback, continuously seeking to improve your skills and knowledge in the legal technology space.

What you'll do

As a Support Engineer – Tier 1, you will be the first point of contact for clients seeking assistance with Litify's products. You will engage with customers to understand their issues and provide timely solutions, ensuring a positive experience. Your role will involve troubleshooting technical problems, guiding users through product features, and escalating complex issues to higher-tier support when necessary. You will also contribute to the development of support documentation and resources to enhance the customer experience. Collaborating closely with the Customer Success team, you will help identify common challenges faced by users and work towards improving the overall product experience. Your contributions will play a vital role in helping law firms and legal departments achieve their operational goals through effective use of Litify's platform.

What we offer

Litify offers a dynamic work environment where you can grow your career in the legal technology sector. You will have the opportunity to work with a talented team that is passionate about transforming the legal industry. We provide ongoing training and support to help you develop your skills and advance your career. As part of our commitment to employee well-being, we offer competitive compensation and benefits, along with a flexible work schedule that allows you to maintain a healthy work-life balance. Join us in our mission to empower legal professionals with innovative technology and exceptional service.