About Lodgify
Empowering vacation rental owners with smart technology
Key Highlights
- Series B funding of $50.8 million
- Headquartered in Barcelona, Spain
- Partners with Airbnb, Expedia, and Booking.com
- Supports over 201-500 employees
Lodgify, headquartered in La Nova Esquerra de l'Eixample, Barcelona, is a leading vacation rental marketing software provider that empowers hosts and lodging businesses globally. With $50.8 million raised in Series B funding, Lodgify partners with major platforms like Airbnb, Expedia, and Booking.co...
🎁 Benefits
Lodgify offers a flexible remote work policy, 25 days of paid vacation, and comprehensive Cigna health insurance, including travel insurance and denta...
🌟 Culture
Lodgify fosters a unique culture that prioritizes innovation in the vacation rental sector, encouraging employees to contribute to the professionaliza...
Overview
Lodgify is hiring an Onboarding Specialist with German to guide customers through account setup and upsell product features. This role requires strong communication skills and a customer-focused mindset.
Job Description
Who you are
You are a proactive individual with a knack for customer engagement and a passion for helping others succeed. As an Onboarding Specialist, you will take ownership of the customer journey from the moment they subscribe, ensuring they have a seamless experience with our platform. Your fluency in German will be essential in communicating effectively with our diverse customer base. You thrive in a collaborative environment and are eager to learn about the vacation rental industry.
You possess excellent communication skills, allowing you to explain complex concepts in a simple and relatable manner. You are detail-oriented and organized, ensuring that every customer receives the attention they deserve. Your ability to build rapport with customers will help you identify opportunities for upselling product features that can enhance their experience.
What you'll do
In this role, you will guide customers through the onboarding process, helping them set up their accounts and connections effectively. You will be responsible for following up with customers regularly to ensure they are utilizing the platform to its fullest potential. Your goal will be to enhance customer satisfaction and retention by providing exceptional support and identifying opportunities for upselling additional features.
You will collaborate closely with other teams, including product and marketing, to ensure that customer feedback is communicated effectively and that our offerings meet their needs. Your insights will play a crucial role in shaping the customer experience and driving the success of our platform.
What we offer
At Lodgify, you will be part of a dynamic team that is transforming the vacation rental industry. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with a diverse group of colleagues and contribute to a company that values innovation and customer success. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing opportunities for growth.
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