About Tide
Empowering SMEs with tailored financial solutions
Key Highlights
- Over 1 million customers globally, 650,000 in the UK
- $410 million raised in funding to date
- Headquartered in the City of London, UK
- Offers a range of accountancy tools alongside business accounts
Tide is a fintech company headquartered in the City of London, UK, dedicated to providing tailored financial services for SMEs. With over 1 million customers globally and 650,000 in the UK, Tide offers a range of products including business accounts and accountancy tools. The company has raised $410...
🎁 Benefits
Tide offers a comprehensive benefits package including 25 days of paid holiday leave, flexible working arrangements, and a personal development budget...
🌟 Culture
Tide's culture is centered around addressing the needs of underserved small businesses, providing fast and affordable financial solutions. With a focu...
Overview
Tide is hiring an Onboarding Support Executive (German Speaking) to assist prospective members in their onboarding journey. You'll work closely with marketing, product, and KYC teams to ensure a seamless experience. This role requires fluency in German and a passion for customer service.
Job Description
Who you are
You are a fluent German speaker with a passion for helping others — your communication skills allow you to connect with prospective members and guide them through the onboarding process. You thrive in a customer-focused environment and enjoy collaborating with various teams to enhance the onboarding experience. Your attention to detail ensures that every interaction is smooth and informative, making you a key player in converting leads into Tide members.
You have a proactive approach to problem-solving — when challenges arise, you take the initiative to find solutions that benefit both the customer and the company. Your ability to empathize with customers allows you to understand their needs and provide tailored support. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a positive attitude.
What you'll do
As an Onboarding Support Executive, you will be the first point of contact for prospective members, guiding them through the onboarding process and answering any questions they may have. You will collaborate closely with the marketing and product teams to ensure that all onboarding materials are up-to-date and effective. Your insights will help improve the onboarding experience, as you will provide feedback to stakeholders based on your interactions with customers.
You will assist in converting cold leads into active Tide members by providing exceptional support and information about Tide's products and services. Your role will involve using various tools and platforms to track customer interactions and ensure that all inquiries are addressed promptly. You will also participate in team meetings to discuss strategies for improving the onboarding process and share best practices with your colleagues.
What we offer
At Tide, you will be part of a diverse and inclusive team that values collaboration and innovation. We offer competitive compensation and opportunities for professional growth within the company. You will have access to training and development resources to enhance your skills and advance your career. Join us in transforming the small business banking market and making a positive impact on the lives of SMEs.
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