About Lodgify
Empowering vacation rental owners with smart technology
Key Highlights
- Series B funding of $50.8 million
- Headquartered in Barcelona, Spain
- Partners with Airbnb, Expedia, and Booking.com
- Supports over 201-500 employees
Lodgify, headquartered in La Nova Esquerra de l'Eixample, Barcelona, is a leading vacation rental marketing software provider that empowers hosts and lodging businesses globally. With $50.8 million raised in Series B funding, Lodgify partners with major platforms like Airbnb, Expedia, and Booking.co...
🎁 Benefits
Lodgify offers a flexible remote work policy, 25 days of paid vacation, and comprehensive Cigna health insurance, including travel insurance and denta...
🌟 Culture
Lodgify fosters a unique culture that prioritizes innovation in the vacation rental sector, encouraging employees to contribute to the professionaliza...
Overview
Lodgify is hiring an Onboarding Specialist with German to guide customers through account setup and upsell product features. This role requires strong communication skills and a customer-focused mindset.
Job Description
Who you are
You are a proactive individual with a knack for customer engagement — you thrive on helping others and ensuring they have a seamless experience with new technology. Your fluency in German allows you to connect with a diverse customer base, making you an essential part of our onboarding process. You possess excellent communication skills, enabling you to explain complex concepts in a simple and relatable manner. You are detail-oriented and organized, ensuring that every customer receives the attention they need during their onboarding journey.
What you'll do
As an Onboarding Specialist, you will take ownership of the customer experience from the moment they subscribe to our platform. Your primary responsibility will be to guide customers through the account and connections setup, ensuring they understand how to utilize our features effectively. Post-setup, you will maintain regular contact with customers to follow up on their progress and upsell additional product features that can enhance their experience. You will collaborate closely with other teams to ensure that customer feedback is communicated and addressed, contributing to the continuous improvement of our onboarding process.
What we offer
At Lodgify, you will be part of a fast-growing scale-up company that values innovation and teamwork. We offer a supportive work environment where you can develop your skills and grow your career. You will have the opportunity to work with a diverse team of professionals from over 60 nationalities, all united by a common goal of transforming the vacation rental industry. We believe in empowering our employees and providing them with the tools they need to succeed in their roles.
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