Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer lifecycle marketing, with experience in designing and executing data-driven programs that enhance customer engagement and retention. Your analytical mindset allows you to interpret data effectively, ensuring that every campaign you create is optimized for maximum impact. You thrive in cross-functional environments, collaborating closely with teams such as Customer Success, Sales, and Product to deliver seamless customer experiences. Your communication skills enable you to articulate strategies clearly and build strong relationships with stakeholders.

You understand the importance of customer advocacy and are passionate about turning customers into loyal advocates for the brand. Your experience in managing multi-channel campaigns equips you with the skills to navigate various marketing platforms and tools effectively. You are results-oriented, always seeking to improve processes and outcomes based on data insights. You are adaptable and open to learning, ready to embrace the evolving landscape of customer marketing.

What you'll do

As the Customer Lifecycle Marketing Manager, you will own the strategy and execution of programs aimed at maximizing customer lifetime value. This includes designing and optimizing campaigns that span the entire customer journey, from onboarding to expansion. You will analyze customer data to identify opportunities for product adoption and churn reduction, ensuring that customers realize the full value of LogicGate's platform. Your role will involve close collaboration with Customer Success, Sales, and Product teams to create integrated marketing strategies that drive measurable business outcomes.

You will be responsible for developing and implementing marketing initiatives that enhance customer engagement and satisfaction. This includes creating targeted messaging and content that resonates with customers at different stages of their journey. You will track and measure the effectiveness of your campaigns, using insights to refine strategies and improve results continuously. Your ability to work cross-functionally will be key in aligning marketing efforts with overall business goals and customer needs.

What we offer

LogicGate is committed to providing an exceptional experience for our employees and customers alike. We offer a supportive work environment where you can take ownership of your projects and make a meaningful impact. Our hybrid work model allows for flexibility, enabling you to balance your professional and personal life effectively. Join us in our mission to transform the Governance, Risk, and Compliance landscape, and be part of a team that values innovation and collaboration.