Managed Services Engineer • Senior

Who you are

You have a strong background in managing cloud-based solutions and have experience working with configurations for managed services. Your technical expertise includes writing JavaScript code to modify data manipulations and troubleshoot ingestion or query pipeline issues. You understand the importance of user behavior and how it connects to search and browse functionalities in digital experiences. You are comfortable collaborating with support teams and customer success to ensure effective communication and service delivery.

You have a proven track record of working with diverse teams and understand the significance of best practices in managed services. Your ability to adapt and learn from experiences allows you to continuously improve processes and solutions. You are committed to fostering an inclusive environment and value the contributions of diverse perspectives in your work.

What you'll do

In this role, you will be responsible for maintaining configurations implemented for Managed Fusion customers, ensuring that solutions are effectively managed post-go-live. You will collaborate with support teams as the first line of contact for customers, addressing their inquiries and concerns. Your role will also involve working closely with the cloud engineering team to maintain infrastructure and ensure optimal performance.

You will engage with customer success teams to facilitate communication regarding new feature requests, upgrades, and general inquiries that require coordination. Your expertise in JavaScript will be essential for modifying data manipulations during ingestion and for troubleshooting any issues that arise in the ingestion or query pipelines. You will continuously define and update best practices based on lessons learned and discussions with your team, contributing to the overall success of the Managed Services Team.

What we offer

Lucidworks provides a dynamic work environment where you can contribute to leading digital transformation for major brands. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a diverse and inclusive team that values collaboration and innovation, allowing you to make a meaningful impact in the industry.