About Lyft
The friendly ride-sharing alternative to Uber
Key Highlights
- Headquartered in San Francisco, CA
- Over 100 million rides completed
- $4.9 billion raised in funding
- Acquired PBSC Urban Solutions in 2022
Lyft, headquartered in San Francisco, CA, is a leading ride-sharing company focused on improving transportation experiences in the U.S. and Canada. With over 100 million rides completed and $4.9 billion raised in funding, Lyft aims to provide a more reliable and environmentally friendly alternative ...
🎁 Benefits
Lyft offers a comprehensive benefits package including unlimited paid time off for salaried employees, 15 days PTO for hourly team members, and 18 wee...
🌟 Culture
Lyft fosters a culture focused on reliability and friendliness, positioning itself as a greener alternative to Uber. The company emphasizes local oper...
Overview
Lyft is seeking a VP of Safety & Customer Care to lead the transformation of customer interactions and safety experiences. You'll oversee a large team and leverage technology to enhance customer trust and safety. This role requires a strong background in operations and leadership.
Job Description
Who you are
You are a customer-obsessed executive leader with a proven track record in managing large teams and transforming customer care operations. With extensive experience in Trust & Safety, you understand the nuances of creating a safe and inclusive environment for both riders and drivers. Your operational excellence is complemented by a deep understanding of technology transformation, allowing you to effectively integrate AI into customer care processes. You possess strong communication skills, enabling you to serve as Lyft's internal and external voice on safety and customer trust. You thrive in complex, cross-functional environments and are adept at driving execution across diverse teams.
Desirable
Experience in a technology-driven environment is a plus, as is familiarity with customer service platforms and analytics tools. A background in product management or data science would enhance your ability to lead the Safety & Customer Care organization effectively.
What you'll do
As the VP of Safety & Customer Care, you will be responsible for executing a strategic transformation that leverages AI to enhance customer interactions. You will lead a team of over 350 individuals across various functions, including Product, Engineering, Data Science, and Operations. Your focus will be on ensuring that every customer interaction is a moment of genuine connection, making riders and drivers feel safe and comfortable. You will collaborate closely with cross-functional teams to implement innovative solutions that improve safety and customer care experiences at scale. Additionally, you will drive initiatives that foster trust within the Lyft community, ensuring that the organization remains a trusted and inclusive platform for all users.
What we offer
Lyft offers a dynamic work environment where all team members belong and have the opportunity to thrive. You will have access to competitive compensation, including awards and bonuses, as well as comprehensive benefits. The company is committed to fostering a culture of inclusion and support, ensuring that you have the resources needed to succeed in your role. You will also have the opportunity to shape the future of customer care and safety at Lyft, making a significant impact on the organization and its users.
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