Product Management • Lead

Who you are

You have a proven track record of leading teams in high-impact roles, particularly in the payments or technology sectors. With extensive experience in managing cross-functional teams, you excel at fostering collaboration among engineering, product, data science, analytics, and operations professionals. You understand the importance of building trust with users and have a strong focus on delivering secure and reliable services. Your leadership style emphasizes team excellence, ensuring that your organization retains top talent and provides clear career paths for team members.

You are results-driven, with a history of delivering measurable business growth through innovative payment solutions and improved customer experiences. You have a keen understanding of the balance between ambitious innovation and platform reliability, and you are adept at managing a diverse portfolio of work that includes growth-driving features and foundational investments. Your strategic mindset allows you to identify opportunities for margin improvement while maintaining high standards of customer satisfaction.

You are comfortable navigating complex stakeholder environments, establishing confidence among various partners and ensuring alignment on key initiatives. Your ability to communicate effectively and build relationships is crucial in driving initiatives that influence business outcomes. You are passionate about creating an inclusive work environment where all team members feel valued and empowered to thrive.

Desirable

Experience in the transportation or technology industry is a plus, as is familiarity with fraud prevention strategies and payment processing systems. A background in data analytics or a related field can enhance your ability to drive data-informed decisions.

What you'll do

As the Head of Trust & Pay at Lyft, you will oversee the strategic direction of the Trust & Pay organization, focusing on payments, identity, and trust products that are essential to the Lyft platform. You will lead a cross-functional team, ensuring that the technical and product foundations are robust enough to support millions of secure transactions and trusted interactions daily. Your role will involve driving initiatives that directly impact business growth, including payment innovations and improved onboarding processes that reduce friction for users.

You will be responsible for managing the overall health of the platform, maintaining high reliability, security, and performance standards while scaling transaction volumes. Your leadership will be critical in reducing fraud losses and managing platform costs, all while ensuring an excellent customer experience. You will work closely with various stakeholders to establish confidence in the Trust & Pay initiatives, aligning efforts across the organization to achieve common goals.

In this high-impact role, you will balance ambitious innovation with the need for platform reliability, managing a diverse portfolio of work that spans growth-driving features and foundational investments. You will also focus on building a collaborative, high-performing organization, fostering a culture of excellence and retention among team members. Your success will be measured by the growth impact of your initiatives, the margin improvements achieved, and the overall health of the platform.

What we offer

Lyft offers a competitive compensation package that reflects your qualifications and experience. You will have the opportunity to work in a dynamic environment where your contributions directly influence the company's success. We are committed to providing a supportive workplace culture that values diversity and inclusion, ensuring that all team members have the opportunity to thrive. You will also have access to a range of employee benefits designed to support your well-being and professional growth.