Application Manager • Mid-Level

Who you are

You have a solid background in managing applications, particularly with Salesforce, and understand the intricacies of customer service platforms. Your experience includes overseeing the implementation and maintenance of Salesforce Service Cloud features, ensuring that both internal and external services run efficiently. You possess strong problem-solving skills and can think unconventionally to deliver real-time solutions that enhance operational efficiency.

You thrive in collaborative environments and have a track record of guiding development teams to achieve their goals. Your communication skills enable you to effectively liaise between technical teams and business stakeholders, ensuring that everyone is aligned on objectives and outcomes. You are detail-oriented and can manage multiple priorities while maintaining a focus on delivering high-quality results.

What you'll do

In this role, you will own and maintain the Salesforce platform, specifically focusing on the Service Cloud features that support Meta's Reality Labs business and internal teams. You will work closely with the Care Enterprise Products team to transform customer service operations, setting new industry benchmarks for efficiency and effectiveness. Your responsibilities will include guiding the Salesforce development team, ensuring that they have the resources and direction needed to implement new features and enhancements.

You will also be responsible for analyzing the performance of existing Service Cloud features and identifying areas for improvement. This involves collaborating with various teams to gather feedback and insights, which will inform your decisions on feature enhancements. You will play a key role in developing strategies that leverage Salesforce capabilities to improve customer service delivery and operational efficiency.

What we offer

At Meta, you will be part of a mission-driven team that is dedicated to bringing people closer together through innovative customer service solutions. We offer a dynamic work environment where you can grow your skills and advance your career. You will have access to ongoing training and development opportunities, as well as the chance to work on projects that have a significant impact on the company and its customers. Join us in redefining customer service in the tech industry.