About Metabase
The open-source Business Intelligence tool for everyone
Key Highlights
- Over 85,000 companies use Metabase for data insights
- Raised $38 million in Series A funding
- Headquartered in San Francisco, California
- Offers both self-hosting and managed cloud solutions
Metabase is an open-source Business Intelligence tool that empowers over 85,000 companies worldwide to easily ask questions and learn from their data. Headquartered in San Francisco, California, Metabase has raised $38 million in Series A funding to enhance its self-hosting and managed cloud offerin...
🎁 Benefits
Employees receive a new MacBook or a machine of their choice, a $500 ergonomic stipend, and flexible unlimited time off, including sick days. The comp...
🌟 Culture
Metabase fosters a unique culture by prioritizing open-source principles, enabling a large global community to contribute and collaborate. The company...
Skills & Technologies
Overview
Metabase is hiring an Open Source Community Advocate to engage with users and help them succeed with data analytics. You'll work remotely and leverage your skills in community engagement and customer support.
Job Description
Who you are
You are a customer-focused individual with a passion for data analytics and a knack for helping others. You thrive in a remote work environment and enjoy building relationships with users across various platforms. Your experience in community management or customer support has equipped you with the skills to effectively assist users in navigating data tools and analytics. You believe in the power of self-service analytics and are excited to contribute to a growing startup.
You have a strong understanding of open source products and the unique challenges that users face when implementing data solutions. Your ability to communicate effectively in public forums and social media channels allows you to connect with users and provide timely assistance. You are comfortable engaging with users on platforms like LinkedIn, Twitter, and Reddit, and you understand the importance of community in driving product success.
What you'll do
As an Open Source Community Advocate at Metabase, you will be the voice of the community, helping users get the most out of our data analytics tools. You will engage with users on our discourse forum, answering questions and providing guidance on how to transform their data into actionable insights. Your role will involve monitoring social media channels and responding to user inquiries, ensuring that both trial users and paying customers receive the support they need.
You will collaborate closely with the Success Engineering team to identify common user challenges and develop resources that empower users to succeed. By building relationships with users in the community, you will gather feedback that informs product improvements and enhances the overall user experience. Your insights will help shape the direction of our open source offerings and contribute to the growth of our user base.
What we offer
At Metabase, we offer a flexible remote work environment that allows you to thrive in your role. You will be part of a passionate team dedicated to making data analytics accessible and user-friendly. We believe in the importance of work-life balance and provide the tools and resources you need to succeed in your role. Join us in our mission to simplify business intelligence and empower users to take control of their data.
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